Privacy · Account deletionRequest deletion of your Vivo Control account
Vivo Control users may request deletion of their app account and associated personal data at any time. This page explains how to request it, what gets deleted, and what may be retained.
How to request account deletion
To request deletion of your Vivo Control account, follow these steps:
- 1Go to the contact pageVisit vivocontrol.com/contact to open the request form.
- 2Tell us what you needSelect or write “Delete My Vivo Control Account” in your message.
- 3Identify your accountInclude the email address or phone number associated with your Vivo Control account.
- 4Add your communityInclude the name of your community, property, or organization, if applicable.
- 5Submit the requestSend it to us. We may contact you to verify your identity and confirm you are authorized to delete the account.
After we receive your request, Vivo Control may contact you to verify your identity and confirm that you are authorized to delete the account.
Data that will be deleted
When your account deletion request is approved, Vivo Control will delete or deactivate personal data associated with your user account, which may include:
- Name
- Email address
- Phone number
- User profile information
- App login credentials
- Resident or user account access
- App preferences linked to your account
- Visitor access records directly associated with your account, where deletion is legally and operationally permitted
Data that may be retained
Some information may be retained when required for legal, security, fraud prevention, audit, billing, property management, or compliance purposes. This may include:
- Access control audit logs
- Gate, door, or entry event history
- Security incident records
- Payment, billing, or subscription records, if applicable
- Records required by the property, HOA, dealer, or managing organization
- Records needed to comply with applicable law or resolve disputes
Typical processing time after identity verification
Retention period
Account deletion requests are typically processed within 30 days after identity verification. Certain records may be retained for a longer period where required by law, contract, security, audit, or legitimate business purposes.
After the applicable retention period expires, retained data will be deleted, anonymized, or securely archived according to Vivo Control’s data retention practices.
Submit your request here
Complete this form to request deletion of your Vivo Control account. We may contact you to verify your identity before processing.
Request received
We've received your account deletion request. A member of our team may contact you to verify your identity, and your request will typically be processed within 30 days of verification.
Questions about account deletion or data privacy?
Reach Vivo Control through our contact page and we’ll help you with your request.